Information

Privacy Policy

Effective Date April 14, 2003
NOTICE OF CALLAWAY COMMUNITY HOSPITAL’S PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This notice is intended to inform you about our practices related to the protection of the privacy of your medical records. Generally, we are required by law to ensure that medical information that identifies you is kept private. Further, we must give you this information related to our legal duties and privacy practices with respect to any medical information we create or receive about you. We are required by law to follow the terms of the notice that is currently in effect.

This notice will explain how we may use and disclose your medical information, our obligations related to the use and disclosure of your medical information and your rights related to any medical information that we have about you. This notice applies to the medical records that are generated in or by this hospital.

With a few exceptions, we are required to obtain your consent or authorization for the use or disclosure of the information. We have listed some of the reasons we might use or disclose your medical information and some examples of the types of uses or disclosures below. Not every use or disclosure is covered, but all of the ways that we are allowed to use and disclose information will fall into one of the categories.

If you have any questions about the content of this Notice of Privacy Practices, or if you need to contact someone at the Hospital about any of the information contained in this Notice of Privacy Practices, the contact person is:

Carol Hayes, RHIT
Director of Medical Records/Privacy Officer
Callaway Community Hospital
10 S. Hospital Drive
Fulton, MO 65251
(573) 592-6532

In addition to hospital departments, employees, staff and other hospital personnel, the following persons will also follow the practices described in this Notice of Privacy Practices:

  • Any health care professional who is authorized to enter information in your medical record; Fulton Medical Clinic staff.

These other entities follow the terms of this Notice of Privacy Practices. In addition, these entities may share medical information for treatment, payment or health care operations as they are described in this Notice of Privacy Practices. These other entities are hereinafter referred to collectively with the hospital as “Hospital.”

  • Business Associates with whom Callaway Community Hospital have contracted service(s).
  • Any member of a volunteer group that we allow to help you while you are in the hospital.

Use and Disclosure of Medical Information that Requires Your Consent:

We can use or disclose medical information about you regarding your treatment, payment for services or for hospital operations if we have your consent.

For Treatment: To provide you with medical treatment or services, we may need to use or disclose information about you to doctors, nurses, technicians, medical students or other hospital personnel who are involved in your treatment. For example, a doctor may need to know what drugs you are allergic to before prescribing medications. Departments within the hospital may share medical information about you to coordinate your care. For instance, the laboratory may request information to complete lab work. We may also disclose medical information about you to people who may be involved in your medical care after you leave the hospital, such as other hospitals, physicians, home health agencies, nursing homes, DME suppliers, hospice, and your family.

For Payment: We may use and disclose your medical information for the hospital to bill and receive payment for the treatment that you received here. For example, we may use or disclose your medical information to your insurance company about a service you received at the hospital so that your insurance company can pay us or reimburse you for the service. We may also ask your health insurer to certify that you are eligible for benefits (and for what range of benefits), and we may provide your insurer with details regarding your treatment to determine if your insurer will cover, or pay for, your treatment. We may ask your insurance company for prior authorization for a service to determine whether the insurance company will cover it. Also, we may use and disclose your medical information to obtain payment from third parties that may be responsible for such costs, such as family members.

For Health Care Operations: We can use and disclose medical information about you for hospital operations. These include uses and disclosures that are necessary to run the hospital and make sure that our patients receive quality care. For example, we may use or disclose medical information about you to evaluate our staff’s performance in caring for you. Medical information about you and other hospital patients may also be combined to allow us to evaluate whether the hospital should offer additional services or discontinue other services and whether certain treatments are effective. We may also compare this information with other hospitals to evaluate whether we can make improvements in the care and services that we offer. To best protect your privacy when we are combining medical information, we will remove information that identifies you.

Uses and Disclosures of Medical Information that do not Require Your Consent or Authorization:

We can use or disclose health information about you without your consent or authorization when there is an emergency or when we are required by law to treat you, when we are required by law to use or disclose certain information, or when there are substantial communication barriers to obtaining consent from you.

Further, we may use or disclose your health information without your consent or authorization in any of the following circumstances:

  • when it is required by law;
  • when it involves use and disclosure for public health activities, such as mandated disease reporting, etc.;
  • when reporting information about victims of abuse, neglect or domestic violence;
  • when disclosing information for the purpose of health oversight activities, such as audits, investigations, licensure or disciplinary actions or legal proceedings or actions;
  • when disclosing information for judicial and administrative proceedings in accordance with state and/or federal law, for instance, in response to a court order, such as a court-ordered subpoena;
  • when disclosing information for law enforcement purposes, for instance, to locate or identify a suspect, fugitive, witness or missing person or regarding a victim of a crime who can not give consent or authorization because of incapacity;
  • when disclosing information about deceased persons to medical examiners, coroners and funeral directors;
  • when disclosing or using information for organ and tissue donation purposes;
  • when disclosing information related to a research project when a waiver of authorization has been approved by the Utilization Review Committee;
  • when we believe in good faith that the disclosure is necessary to avert a serious health or safety threat to you or to the public’s safety;
  • when disclosure is necessary for specialized government functions, such as military service, for the protection of the president or for national security and intelligence activities;
  • when required by military command authorities, if you are a member of the armed forces (or if foreign military personnel, to appropriate foreign military authorities);
  • in the case of a prison inmate, information can be released to the correctional facility in which he or she resides for the following purposes: (1) for the institution to provide the inmate with health care; (2) to protect the health and safety of the inmate or the health and safety of others; or (3) for the safety and security of the correctional facility; and
  • when disclosure is necessary to comply with worker’s compensation laws or purposes.

Planned Uses or Disclosures to Which You May Object

We will use or disclose your health information for any of the purposes described in this section unless you object to or otherwise restrict a particular release. You must direct your written objections or restrictions to the individual providing you with this notice or Carol Hayes, Privacy Officer/Director of Medical Records or designee.

We may use or disclose your health information to contact you and remind that you have an appointment for treatment or medical care.

We may use or disclose your health information to provide you with information about or recommendations of possible treatment options or alternatives that may interest you.

We may use and disclose your health information to inform you about health benefits or services that may interest you.

We may use or disclose your health information in order to include you in the Hospital’s patient directory. Directory information includes your name, location in the Hospital and your general condition. We may disclose this information to people that ask for you by name.

We may release health information about you to a friend and/or family member who is involved in your care and has your code name.

We can disclose health information about you to a public or private entity that is authorized by law or its charter to assist in disaster relief efforts, i.e., the American Red Cross, for the purpose of notification of family and/or friends of your whereabouts and condition.

Other Uses or Disclosures

Uses or disclosures not covered in this Notice of Privacy Practices will not be made without your written authorization. If you provide us written authorization to use or disclose information, you can change your mind and revoke your authorization at any time, as long as it is in writing. If you revoke your authorization, we will no longer use or disclose the information. However, we will not be able to take back any disclosures that we have made pursuant to your previous authorization.

Your Rights with Respect to Health Information

Right to Request Restrictions: You have the right to request that we restrict any use or disclosure of your health information. We are not required to agree to any restriction that you request. If we do agree to adhere to your restrictions, we will comply with your request unless the information is needed to provide you treatment. Any request to restrict uses or disclosures must be made in writing to the individual providing you with this notice or Carol Hayes, Privacy Officer/ Director of Medical Records or designee. Your request must indicate (1) what information you want limited; (2) whether you want to limit our use, disclosure or both; and (3) to whom you want the limits to apply.

Right to Receive Information in Certain Form and Location: You have the right to receive information about your health in a certain form and location. For instance, you can request that we not contact you at work. To request confidential communications, you must make your request in writing to Sarah Sparks, Business Office Director. The request must tell us how and/or where you want to receive information. We will accommodate reasonable requests.

Right to Inspect and Copy Health Information: You have the right to inspect and receive a copy your health information that may be used to make decisions about your care, with the exception of psychotherapy notes. If you want to see or receive a copy your medical information, you must submit your request in writing to Carol Hayes, Privacy Officer/ Director of Medical Records. If you request copies of information, we may charge a fee for any costs associated with your request, including the cost of copies, mailing or other supplies.

In limited circumstances we can deny access to your health information. If access is denied, you can request that the denial be reviewed. The Utilization Review Committee will review your request and the denial. We will adhere to the decision of the committee.

Right to Request Amendment to Health Information: You have a right to request that your health information be amended if you believe that it is incorrect or incomplete. You have a right to request amendment for as long as the information is kept by the Callaway Community Hospital. To request an amendment in your information, you must submit it in writing to Carol Hayes or designee, Privacy Officer/ Director of Medical Records. In addition, you must give the reason that you want the information amended, including why you think the information is incorrect or incomplete.

We can deny your request if it is not in writing and if it does not include a reason the information should be changed. We can also deny your request for the following reasons: (1) the information was not created by the Hospital, unless the person or entity that did create the information is no longer available; (2) the information is not part of the medical record kept by or for the Hospital; (3) the information is not part of the information that you would be permitted to inspect and copy; or (4) we believe the information is accurate and complete.

Right to an Accounting of Disclosures: You have the right to receive an accounting of disclosures of medical information that we have made, with some exceptions. You must submit your request in writing to Carol Hayes, Privacy Officer/ Director of Medical Records or designee. Your request must state the time period that may not be longer than six (6) years and may not include dates before April 14, 2003. You should include how you want the information reported to you, i.e., by paper, electronically, etc. You have the right to receive a free accounting every twelve (12) months. If you request more than one (1) accounting in a twelve (12) month period, we may charge you a reasonable fee for the costs of providing that list. We will notify you of the charge for such a request and you can then choose to withdraw or change your request before any costs are incurred.

You have the right to a paper copy of this Notice of Privacy Practices. Even if you have agreed to receive this notice in another form, you can still have a paper copy of this notice. To obtain a paper copy of this notice, please inform the person providing you with this notice, or contact Carol Hayes, Privacy Officer/ Director of Medical Records or designee.

Complaints

If you believe that we have violated any of your privacy rights or have not adhered to the information contained in this Notice of Privacy Practices, you can file a complaint by putting it in writing and sending it to: Ruth DeOrnellas, Director of Risk Management, Callaway Community Hospital, 10 S. Hospital Drive, Fulton, MO 65251. You may also file a complaint with the Secretary of the U.S. Department of Health and Human Services. You will not be retaliated against for filing a complaint with either the hospital or the U.S. Department of Health and Human Services.

Changes to This Notice of Privacy Practices

We reserve the right to change or modify the information contained in this Notice of Privacy Practices. Any changes that we make can be effective for any health information that we have about you and any information that we might obtain. Each time you receive services from the hospital, we will provide the most current copy of our Notice of Privacy Practices. The most recent version of Privacy Practices will be posted in our building. Also, you can call or write our contact person, whose information is included on the first page of this Notice of Privacy Practices, to obtain the most recent version of this notice.

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